Effective Date: May 15, 2025

This Privacy Policy describes how the Integrated Tax & Revenue Collection Management System (the “System”) collects, uses, and shares personal information. This policy applies to all users of the System, including individuals, businesses, and government entities.

1. Information We Collect

We collect the following types of information:

• Personal Identification Information: This includes information that can be used to identify an individual, such as name, address, phone number, email address, date of birth, national identification number (e.g., NIN), taxpayer identification number (TIN), and other government-issued identifiers.
• Financial Information: This includes information related to taxes and revenue, such as income details, tax liabilities, payment history, bank account details (if provided for payment purposes), and transaction records.
• Property Information: This may include details about properties owned, such as location, size, valuation, and tax assessments.
• Device and Usage Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers. We also collect information about how you use the System, such as pages visited, actions taken, and access times.  
• Location Information: With your consent, we may collect precise location data from your device to facilitate location-based services, such as property tax assessments or field data collection.
• Communication Data: Records of communications with us, including emails, phone calls, and messages submitted through the System.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you register an account, submit tax forms, make payments, update your profile, or communicate with us through the System.
• Automatically: Through the use of cookies, log files, and other tracking technologies when you access and use the System.
• From Third Parties: We may receive information from other government agencies, financial institutions, and publicly available sources as permitted by law.

3. How We Use Your Information

We use your information for various purposes, including:

• Tax and Revenue Administration: To assess, collect, and manage taxes and other revenues in accordance with applicable laws and regulations.
• User Account Management: To create and manage your user account, verify your identity, and provide you with access to the System’s features.
• Communication and Support: To respond to your inquiries, provide technical support, and send you important notices and updates related to the System or your tax obligations.
• Payment Processing: To process tax payments and refunds.
• System Improvement and Security: To monitor and analyze System usage, troubleshoot issues, improve functionality, and enhance security measures.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests.
• Analytics and Reporting: To generate aggregated and anonymized data for statistical and reporting purposes.
• Personalization: To customize your experience within the System and provide you with relevant information.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Government Agencies: We may share information with relevant government agencies as required by law or for the purpose of tax and revenue administration.
• Service Providers: We may engage third-party service providers to assist with tasks such as payment processing, data storage, system maintenance, and analytics. These providers are contractually obligated to protect your information.
• Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the acquiring entity.   
• With Your Consent: We may share your information with third parties with your explicit consent.  

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

6. Data Retention  

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. When your information is no longer needed, we will securely dispose of it.  

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to: 

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.  
• Erasure: Request the deletion of your personal information under certain circumstances.  
• Restriction of Processing: Request the restriction of the processing of your personal information under certain circumstances.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. 
• Objection: Object to the processing of your personal information under certain circumstances.
• Withdraw Consent: Withdraw your consent to the processing of your personal information where processing is based on consent.
• Lodge a Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request. 

8. Cookies and Other Tracking Technologies

The System may use cookies and other tracking technologies to enhance user experience, analyze usage patterns, and personalize content. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the System. 

9. Links to Other Websites

The System may contain links to other websites or applications that are not operated by us. We are not responsible for the privacy practices of these third-party sites or applications. We encourage you to review their privacy policies before providing any personal information. 

10. Children’s Privacy

The System is not intended for use by children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and indicate the effective date. We encourage you to review this Privacy Policy periodically.